These terms and conditions (the “Terms”) govern your access to and use of confiidence.com and our mobile and online application (the “Platform”) and your relationship with the Company. Please read these Terms carefully, as they set out your rights and obligations when using the Platform, accessing any Services, or purchasing any Products offered by the Company, and may affect your legal rights and liabilities.

Introduction

1.1 This Platform is operated by International Board Singapore Pte Ltd, a company incorporated in Singapore with the company registration number 202025799C (hereinafter, “Confiidence”, “We”, “Us”, or “The Company”).

1.2 The Company operates an online retail platform accessible via its website and/or mobile application (the “Platform”), through which it offers for sale a range of goods relating to early education and learning, including assessment books, educational workbooks and other educational resources (the “Products”). The Platform also provides access to various features and services (the “Services”), including (without limitation) the browsing, purchase, and management of Products, as well as the submission, display, and exchange of reviews, comments, and other user-generated content (the “User Content”).

1.3 You are advised to read and understand these Terms carefully. By accessing or using the Platform, any Services provided through the Platform, or purchasing any Products offered by the Company (collectively, the “Services” and/or “Products”), you signify your acceptance of and agreement to be bound by these Terms (this “Agreement”).

1.4 These Terms also govern any subscriptions or packages associated with the purchase of Products through the Platform. They are to be read together with the Company’s Privacy Policy and any other policies or guidelines specified on the Platform.

1.5 The Company reserves the sole right to modify or update these Terms at any time without prior notice to you. It is your responsibility to periodically review the Terms to remain informed of any changes. Your continued use of the Platform, the Services, or the purchase of Products following any such modifications constitutes your acceptance of the updated Terms. Continued access to or use of the Platform is conditioned upon your compliance with these Terms, including after any amendments.

Eligibility

2.1 To place an order on the Platform, you must be at least 18 years old. If you are under 18, you may only place an order with the involvement and consent of a parent or legal guardian, who will be responsible for ensuring compliance with these Terms.

Use of Platform

3.1 You must use the Platform, the Services, and any Products in a lawful and responsible manner. You shall not:

1. Use any automated systems or software to extract data from the Platform;
2. Commit or encourage any criminal offence, or transmit, distribute, or post any malicious, harmful, offensive, obscene, or otherwise unlawful material;
3. Reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us;
4. Introduce viruses, Trojan horses, worms, logic bombs, or any other harmful code or technology;
5. Hack into, corrupt, or interfere with the Platform, its data, or any computer systems used in connection with the Platform;
6. Cause annoyance, inconvenience, or harm to other users;
7. Infringe or violate the intellectual property or other proprietary rights of any person;
8. Send unsolicited advertising, promotional materials, or spam;
9. Attempt to disrupt, degrade, or affect the performance or functionality of the Platform or any associated computer facilities; and/or
10. Use the Platform for fraudulent purposes, or in connection with a criminal offence or other unlawful activity, or purposes which would breach any applicable laws, regulations or code of practice.

3.2 Any breach of this provision may constitute an offence under the Computer Misuse Act and the Cybersecurity Act 2013. In such cases, the Company reserves the right to report the breach to the relevant law enforcement authorities and appropriate legal action will be taken.

3.3 The Company reserves the right, at its sole discretion, to refuse access to the Platform or the Services, suspend or terminate your account, or remove, edit, or disable any User Content if you are in breach of these Terms, any applicable laws, or any other policies or guidelines provided on the Platform.

3.4 You shall be responsible for any losses, damages, or costs incurred by the Company as a result of your breach of these Terms or any applicable law.

Entire Agreement

4.1 These Terms govern your access to and use of the Platform, the Services, and the purchase of any Products offered by the Company. They constitute the entire agreement between you and the Company regarding your use of the Platform, the Services, and any Orders made or to be made by the Company for the sale and supply of Products, and supersede any prior or contemporaneous agreements, communications, or understandings, whether written or oral, relating to the same.

4.2 You acknowledge that, by accessing the Platform, using the Services, or purchasing Products, neither you nor the Company has relied on any representation, undertaking, or promise made by the other, except as expressly stated in these Terms.

Company Disclaimers

5.1 While the Company strives to provide accurate and up-to-date information on the Platform, the Company is not responsible if information made available on this Platform is not accurate, complete or current. The material on this Platform is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information.

5.2 Any reliance on the material on this Platform is at your own risk. This Platform may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. Any reliance on educational content is at your own risk. The Company shall not be liable for any loss, damage, or claim arising from the use of the Products, including, but not limited to, academic performance, assessment results, or educational decisions made using the Products.

5.3 Although the Company aims to provide the best possible Services through the Platform, the Company makes no representation or warranty that the Platform, the Services, or any Products will meet your specific requirements, be uninterrupted, error-free, or free from faults.

5.4 The Company is continually seeking to improve the Platform and the Services. The Company reserves the right, at its sole discretion, to make changes to any part of the Platform or the Services, provided that such changes do not materially reduce the content, functionality, or features of the Platform or the Services.

5.5 The Company reserves the right, at its sole discretion, to suspend, remove, or discontinue any Service or Product offered on the Platform at any time. Where reasonably practicable, the Company will provide notice to users of such suspension or removal.

5.6 The content, information, and materials made available on the Platform are provided “as is” and without any guarantees, conditions, or warranties, whether express or implied, to the fullest extent permitted by law. Except as expressly stated, the Company and its affiliates, suppliers, content providers, and advertisers expressly exclude all warranties, conditions, and other terms which might otherwise be implied by statute, common law, or equity.

5.7 All Products sold on the Platform, including assessment books, educational workbooks, or other learning materials, are provided for general educational purposes only. The Company does not warrant that the Products will achieve any particular academic outcome or result.

5.8 To the extent permitted by law, the Company shall not be liable for any damages arising from or in connection with your use of, or inability to use, the Platform, the Services, or any materials posted thereon. This includes, without limitation, direct, indirect, special, consequential, incidental, or punitive damages, or damages for loss of profits, goodwill, data, use, or the cost of procuring substitute goods or services, whether foreseeable or not, arising in contract, tort, equity, statute, or otherwise.

Orders and Formation of a Contract

6.1 The information provided on the Platform and in these Terms does not constitute an offer for sale, but an invitation to treat. No contract for the sale of any Products shall exist between you and the Company until the Products have been shipped to the delivery address you provide.

6.2 To place an Order, you must follow the online shopping process set out on the Platform. Upon submitting your Order, you will receive an Order Confirmation, which serves as an acknowledgement of your Order but does not constitute acceptance. You agree to provide current, complete and accurate purchase and account information for all purchases made at our Platform. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

6.3 You shall not misuse the Platform by creating multiple user accounts.

6.4 An Order is only considered accepted by the Company when the Products have been shipped to the delivery address provided by you.

6.5 A contract between you and the Company relates solely to the Products that are delivered. If your Order includes multiple Products, they may be delivered in separate shipments and at different times.

Pricing and Payment

7.1 While the Company makes every effort to ensure that all details, descriptions, and prices of Products on the Platform are accurate, errors may occasionally occur. If the Company discovers an error in the price of any Product you have ordered, we will inform you as soon as possible and provide you the option to either reconfirm your Order at the correct price or cancel it. If we are unable to contact you, the Order will be treated as cancelled. If you cancel your Order before the Product has been shipped and you have already paid, you will receive a full refund.

7.2 Prices of Products are displayed in Singapore Dollars and, where applicable, include Goods and Services Tax (GST). Delivery costs are charged in addition where applicable, and such charges will be clearly displayed and included in the ‘Final Total’.

7.3 The Company is under no obligation to fulfil any Order if the price listed on the Platform is incorrect, even after an Order Confirmation has been issued.

7.4 Payment for your Order may be made using any of the payment methods listed on the Platform.

7.5 E-gift cards and promotional vouchers must be applied online at the checkout page. Physical presentation of vouchers to Company personnel will not be accepted.

7.6 To reduce the risk of unauthorised access, your card details are encrypted. Upon receiving your Order, the Company will request pre-authorisation on your card to ensure that sufficient funds are available to complete the transaction. Your Order will not be confirmed until this pre-authorisation is successful. Your card will be debited once the Order has been confirmed. Cards are subject to validation and authorisation by the card issuer. The Company is not liable for any delay or non-delivery caused by failed authorisation.

7.7 By ordering and authorising payment, you confirm that the payment method used belongs to you or that you are the legitimate holder of the e-gift card or promotional voucher, and that you have sufficient funds or credit to cover the cost of the Product.

7.8 Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Product Availabilities

8.1 The Company reserves the right, at its sole discretion, to limit the sale of Products or access to Services to any person, geographic region, or jurisdiction. The Company may also limit the quantity of any Product or Service offered. Such limitations will be applied reasonably and in good faith.

8.2 All descriptions, specifications, and prices of Products displayed on the Platform are provided for general information purposes. While the Company aims to ensure accuracy, errors may occur. Prices and availability of Products are subject to change prior to the acceptance of your Order. The Company may discontinue any Product or Service at any time.

8.3 Any offer for a Product or Service made on the Platform is void where prohibited by law.

Modifications / Refusal of Order

9.1 We reserve the right to withdraw any Products from this Platform at any time and/or remove or edit any materials or content on this Platform. We will make our best efforts to always process all Orders but there may be exceptional circumstances wherein, we may need to refuse to process an Order after we have sent you an Order Confirmation, which we reserve the right to do at any time, at our sole discretion.

9.2 In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. If we cancel your Order and you have already made payment for your Order, the payment amounts will be fully refunded to you.

9.3 We will not be liable to you or any other third party by reason of our withdrawing any Product from this Platform, whether it has been sold or not, removing or editing any materials or contents on this Platform or for refusing to process or accept an Order.

Delivery, Risk, and Contactless Delivery

10.1 Delivery Location and Timing
The Company will use reasonable efforts to deliver Products to the delivery address and on the estimated delivery date indicated on the Platform or in your Order Confirmation. Delivery dates are estimates only and, to the extent permitted by law, the Company shall not be liable for any losses, liabilities, costs, damages, or expenses arising from delays in delivery.

10.2 Changes, Cancellations, and Rescheduling
The Company reserves the right, at its sole discretion, to:
i. Cancel any Order if the Products are unavailable, out of stock, or due to an error in pricing, or for any other reason beyond the Company’s control;
ii. Reschedule the delivery date or time and notify you using the contact details provided in your Order;
iii. Limit delivery to certain geographic areas, regions, or jurisdictions, and impose additional delivery surcharges for restricted or hard-to-access locations (e.g., Sentosa, Jurong Island, Jurong Shipyard, Jurong Port, Cargo Complex) where applicable;
iv. Surcharge(s) of not less than $20 may be applied for delivery to Sentosa, Jurong Island, Jurong Shipyard, Jurong Port, Cargo Complex, and/or other restricted areas where applicable.

10.3 Receipt of Products
You are responsible for ensuring that a recipient is present at the delivery address to accept the Products and sign the delivery note if required. If you are unavailable, the Company or its logistics partner may: i. Attempt re-delivery; or ii. Arrange collection from the courier, subject to additional reasonable costs incurred by the Company which shall be paid by you.

10.4 Risk and Proof of Delivery
Risk in the Products passes to you upon delivery to the designated address or, where delivery is delayed due to your breach of these Terms, on the date when delivery would have occurred but for such breach.

10.5 Contactless delivery
For eligible Products delivered via contactless delivery, risk passes once the Company’s logistics partner provides proof of delivery, which may include photographs, delivery timestamps, or geolocation records. Once proof of delivery is established, the Company is not liable for loss, theft, or damage to the Products. You are responsible for ensuring that the delivery location is secure and accessible.

10.6 Packaging and Standard Products
All Products will be delivered in standard packaging. You acknowledge that Products are standard and not bespoke unless explicitly stated otherwise.

10.7 Failure to Accept Delivery
If delivery or collection is unreasonably refused, or if you do not accept delivery or collect the Products within one week of the first delivery attempt, the Company may: i. Charge you for any fees or reasonable costs incurred due to the failed delivery; and/or ii. Cancel the Order, in which case any money paid will be refunded less reasonable administration charges, including costs for attempted delivery, storage, and return of the Products.

10.8 Free Shipping
Where applicable, free shipping is offered for Orders exceeding thresholds set out on the Platform. In case of conflicting calculations (e.g., total cart value vs. Platform thresholds), the value displayed on the Platform shall prevail.

Third-Party Tools, Content, and Links

11.1 The Company may provide access to third-party tools, content, products, or resources (“Third-Party Materials”) through the Platform, over which the Company has no control or input.

11.2 Third-party links on the Platform may direct you to websites or services that are not affiliated with the Company. The Company is not responsible for examining or evaluating the content, accuracy, or quality of any Third-Party Materials or websites, and makes no warranties, representations, or endorsements regarding them.

11.3 Your use of Third-Party Materials, tools, or websites is entirely at your own risk. The Company shall not be liable for any loss, damage, or costs arising from or relating to your use of Third-Party Materials, including any transactions, purchases, or engagement with third-party websites or services.

11.4 You are responsible for reviewing and understanding the terms, policies, and practices of any third-party provider before using their services, content, or products. Any complaints, claims, or concerns regarding Third-Party Materials or services should be directed to the relevant third party.

11.5 The Company may, at its sole discretion, introduce new services, features, tools, or resources through the Platform in the future. Any such additions will also be subject to these Terms.

Defects

12.1 All Product descriptions, information, and materials posted on the Platform are provided “as is” and without any warranties, express, implied, or otherwise, except as required under applicable law.

12.2 Product images on the Platform may differ slightly from the actual Product you receive.

12.3 If you receive a Product that is faulty, you must contact the Company’s Customer Service Team within 14 calendar days of receipt of the Product and provide:

• Your Order number;
• Your name and delivery address;
• Details of the Product;
• Supporting evidence such as photos; and
• The nature of the fault and your request for a replacement.

12.4 Claims made after 14 days from delivery will not be accepted, and the Company shall have no liability for such claims.

12.5 Upon receipt of a returned Product, the Company will inspect the Product and notify you of the outcome via email within 14 business days of receiving the Product, or as soon as reasonably practicable.

12.6 The Company will, at its discretion, first offer to replace the faulty Product with an identical or equivalent Product. If a replacement Product is not available within a reasonable time period as determined by the Company, the Company will issue a refund for the faulty Product using the original payment method.

12.7 If a returned Product is found not to be faulty, the Company may, at its discretion, refuse replacement or refund. In such cases, you may be required to pay all reasonable carriage or servicing costs incurred in returning the Product, which may be charged to the payment method used for your Order. To the extent permitted by law, the Company shall not be liable for any losses, liabilities, costs, damages, or expenses arising from a return of a Product that is not faulty.

12.8 For the purposes of these Terms, a “Faulty Product” is a Product that, at the time of delivery, exhibits one or more of the following defects not caused by misuse, normal wear and tear, or external factors:

Material defects:

Pages missing, torn, misbound, or printed incorrectly such that the Product cannot be used for its intended educational purpose.

Manufacturing defects:

Binding issues, misprinted content, misaligned text or images, or defective covers that impair usability.

Delivery damage:

Damage sustained during shipping that renders the Product unusable for its intended purpose.

Excluded from “Faulty Product”:

• Minor cosmetic imperfections such as small scratches, slight ink smudges, or minor variations in color or paper texture that do not affect the usability of the Product.
• Normal wear and tear, including creases from handling or typical use.
• Damage resulting from misuse, negligence, or modification after delivery.
• Loss, theft, or damage caused by third-party carriers once delivery has been completed.

User Submission and Comments

13.1 If you submit any creative ideas, suggestions, proposals, plans, contest entries, or other materials (“Comments”) to the Company, whether in response to a request or voluntarily, you grant the Company the right, at its sole discretion and without restriction, to use, copy, edit, publish, distribute, translate, and otherwise exploit such Comments in any medium.

13.2 The Company shall have no obligation to:

• Maintain any Comments in confidence;
• Pay any compensation for Comments;
• Respond to Comments.

13.3 The Company may, but is not obliged to, monitor, edit, or remove any Comments that it reasonably considers unlawful, offensive, threatening, defamatory, pornographic, obscene, objectionable, or in violation of any intellectual property rights or these Terms.

13.4 You represent and warrant that your Comments:

• Do not infringe any third-party rights, including copyright, trademark, privacy, personality, or other proprietary rights;
• Do not contain libelous, unlawful, abusive, obscene, or otherwise objectionable material;
• Do not contain any malware, viruses, or other code that could interfere with the Platform or Services; and
• Are accurate and not misleading, including in relation to your identity or contact information.

13.5 You are solely responsible for the content of your Comments, and the Company assumes no liability for any loss, damage, or claim arising from your Comments or those posted by any third-party.

Digital or Supplementary Materials

14.1 If any Product includes digital materials, online access codes, or supplementary content (e.g., PDFs, answer keys, online exercises):

• Access to such materials is limited to the purchaser and may not be shared, copied, or distributed.
• The Company is not responsible for technical issues with third-party platforms or software required to access supplementary materials.
• Lost, expired, or misused digital codes or access links will not result in a replacement.

Indemnity

15.1 You agree to indemnify, defend, and hold harmless the Company, its parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees (collectively, the “Indemnified Parties”) from and against any and all claims, demands, actions, losses, liabilities, costs, or expenses, including reasonable attorneys’ fees, arising out of or in connection with:

• Your breach of these Terms or any other documents incorporated by reference;
• Your violation of any applicable law, regulation, or government requirement; or
• Your infringement or violation of the rights of any third party, including intellectual property, privacy, or publicity rights.

15.2 You acknowledge that the Company may, at its sole discretion, assume the exclusive defence and control of any matter otherwise subject to indemnification by you, and you shall cooperate at your own costs with the Company in such defence.

Intellectual Property

16.1 Ownership
All content included in or made available through the Platform, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, campaign titles, data compilations, and software, books, worksheets, graphics, text, or digital downloads, (collectively, “Content”) is the property of the Company or its licensors and is protected by copyright, trademark, and other intellectual property laws and international treaties. All rights are expressly reserved.

16.2 Limited License
You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform and Content for personal, non-commercial purposes only. You may store, print, or display the Content solely for your personal use. Any other use—including publishing, reproducing, distributing, manipulating, creating derivative works, or using the Content for commercial purposes—is strictly prohibited without the Company’s prior written consent.

16.3 Trademarks
All graphics, logos, page headers, button icons, scripts, service names, and other distinctive marks on the Platform are trademarks or service marks of the Company in Singapore and other jurisdictions. You may not use any Company trademarks in connection with any product or service not provided by the Company, in any manner likely to cause confusion, or in a way that disparages or discredits the Company. All other trademarks appearing on the Platform are the property of their respective owners.

16.4 Attribution
The Company and any identified contributors are the authors of the Content. You must not remove, obscure, or alter any proprietary notices, attributions, or acknowledgements contained in the Content.

16.5 Enforcement
If the Company becomes aware of any infringement of its intellectual property rights, it reserves the right to take any legal action it deems necessary.

16.6 Termination of Rights
If you breach these Terms in relation to the Platform or Content, your right to use the Platform and its Content will cease immediately. The Company may require you, at its discretion, to return or destroy any copies of the Content you have made. You shall not modify, translate, reverse engineer, decompile, disassemble, or create derivative works based on any software or accompanying documentation provided by the Company or its licensors.

Severability

17.1 If any provision of these Terms is found to be invalid, unlawful, void, or unenforceable, that provision shall be severed to the extent necessary, and the remaining provisions shall continue in full force and effect. The invalidity of any part of these Terms shall not affect the validity or enforceability of the remainder.

Termination

18.1 These Terms are effective until terminated by either you or the Company. You may terminate your use of the Platform or Services at any time by ceasing to use the Platform or notifying the Company.

18.2 The Company may, at its sole discretion, suspend or terminate your access to the Platform or Services immediately and without prior notice if you breach or are suspected of breaching any provision of these Terms.

18.3 Termination shall not affect any rights or obligations accrued prior to termination, including your liability for amounts due, or obligations under these Terms that are intended to survive termination.

Entire Agreement

19.1 These Terms, together with any policies or operating rules posted by the Company on the Platform, constitute the entire agreement between you and the Company regarding your use of the Platform and Services, and supersede all prior or contemporaneous agreements, proposals, communications, and understandings, whether written or oral.

19.2 The failure by the Company to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

19.3 Any ambiguity in the interpretation of these Terms shall not be construed against the Company as the drafting party.

Personal Data Protection

20.1 Please see our Privacy Policy, which forms a part of these Terms and Conditions.

Governing Law and Dispute Resolution

21.1 These Terms, any Contracts between you and the Company, and all non-contractual obligations arising out of or connected to them, shall be governed by and construed in accordance with the laws of Singapore.

21.2 You and the Company agree to submit to the non-exclusive jurisdiction of the Singapore courts in respect of any dispute arising out of or in connection with these Terms or any Contract.

21.3 All dealings, correspondence, and communications between you and the Company shall be conducted in the English language.

Privacy Policy

Privacy Policy

This Privacy Policy describes how International Board Singapore Pte Ltd (“Confiidence”, “Company”, “we”, “us”, or “our”) collects, uses, discloses, and protects your personal data in accordance with the Personal Data Protection Act 2012 of Singapore (“PDPA”) when you access or use our website, platform, products, or services (collectively, the “Platform” or “Services”). By accessing or using our Platform or Services, you acknowledge that you have read and understood this Policy and consent to the collection, use, and disclosure of your personal data as described herein.

Definitions

For the purposes of understanding the Company’s Policy, capitalised terms used in this Policy shall have the following meanings:

• Applicable Laws means Singapore’s Personal Data Protection Act 2012 and its subsidiary legislations and regulations as amended from time to time;
• Apps means our Confiidence mobile app on iOS and Android and any other app we may own or operate from time to time;
• Personal Data means any data, whether true or not, which is (a) about an individual who can be identified (i) from that data; or (ii) from that data and other information to which we have or are likely to have access and would include data in our records as may be updated from time to time, or (b) defined as “personal data” or “personal information” under any applicable Data Protection Laws.
• Platforms means collectively Confiidence’s Apps, Social Media and Website, and any other websites or applications which we may own or operate from time to time;
• Social Media means Confiidence’s pages and accounts on third party social media platforms such as Instagram, Facebook, Twitter, Pinterest and Google+;
• Website means the Confiidence website accessed at the following address.

1. Personal Data We Collect

During our relationship with you, we may collect Personal Data from you. Examples include your name, contact details, mailing and delivery addresses, email address, birthday, network and device data, cookies (including your IP address and device or advertising identifiers), your shopping or browsing behaviours, facial image, voice recordings (for customer service calls), order details and transaction history, payment-related information (processed via third-party payment providers), communications with us, and any other personally identifiable information you provide us in any forms you have submitted or in the course of any interaction between you and us.

If you provide us with Personal Data relating to a third party, you represent that you have obtained that third party’s consent to provide us with their Personal Data for the respective purposes.

By (1) clicking “Yes” on our Policy pop-up or any web form referring to this Policy on any of our online platforms, (2) submitting your Personal Data when signing up for an account on the Website, (3) browsing our Website, or (4) ordering any of our products and services, you agree to the terms of this Policy.

We may update this Policy to ensure that it is consistent with industry trends and/or any changes in legal or regulatory requirements. You agree to be bound by the prevailing terms of the Policy as updated from time to time. We will endeavour to notify you by email or by notice on the Website of any material changes to the Policy.

2. How We Collect Your Personal Data

We may collect Personal Data from you in the following circumstances:

• When you register an account on our Platform;
• When you place an order, purchase Products, or arrange delivery;
• When you use or interact with our Services, including subscribing to newsletters, product alerts, or notifications;
• When you browse our Platform, view Products, or otherwise interact with our website or applications;
• When you accept cookies or similar technologies on your device;
• When you contact or interact with our customer experience team or representatives, including via webforms, emails, telephone calls, letters, or other communications;
• When you interact with us on social media, including liking, commenting on, sharing posts, or sending private messages;
• When you participate in promotions, surveys, lucky draws, campaigns, or initiatives;
• When we receive your Personal Data from business partners or third parties, for example in connection with joint promotions, collaborations, referrals, or voucher redemptions;
• When your authorised representative provides your Personal Data to us on your behalf (e.g. where Products are purchased as a gift or for delivery to you);
• When third-party analytics, logistics, marketing, or service providers lawfully disclose your Personal Data to us pursuant to their own privacy policies; or
• When you voluntarily submit Personal Data to us for any reason.

3. Payment Information

We do not ordinarily collect or store credit or debit card details. Payment information is collected, processed, and stored directly by our third-party payment processors in accordance with their respective terms and privacy policies. We do not have access to, or retain, your full card details. However, we may collect bank account or payment reference details strictly for the purposes of processing refunds where applicable.

4. Purposes of Collection, Use, and Disclosure

We may collect, use, and disclose your Personal Data for purposes reasonably necessary to provide you with our Products and Services, including for the Core Purposes below:

• Register, administer, and maintain your user account, and verify your identity or eligibility where required;
• Process, confirm, and fulfil your orders for Products or Services, including payment processing and order verification;
• Arrange, manage, and complete delivery of Products, including enabling our logistics partners or couriers to contact you for delivery instructions or updates;
• Process exchanges, replacements, returns, or refunds strictly in accordance with our Terms and Conditions;
• Provide customer support and respond to your enquiries, feedback, or complaints;
• Enable account-related features such as saved carts, wishlists, order history, and product availability notifications;
• Communicate with you regarding your orders, account, or requests; material changes to our Terms and Conditions, Privacy Policy, or other applicable policies; and operational or administrative matters relating to your use of our Platform;
• Personalise and improve your experience on our Platform, including improving navigation, search results, and product recommendations;
• Monitor, investigate, and enforce compliance with our Terms and Conditions, including dispute resolution and misuse prevention;
• Manage internal risk controls, audits, and compliance processes, including fraud prevention, billing disputes, and chargebacks;
• Comply with applicable laws, regulations, court orders, or lawful requests by public authorities; and
• Maintain, secure, troubleshoot, and improve the performance, functionality, and integrity of our Platform, including analytics and debugging.

Additional and Optional Purposes

Subject to your consent where required, we may also use and disclose your Personal Data to:

• Send you marketing or promotional communications relating to our Products, Services, promotions, or events;
• Include promotional materials or offers in your order or communications;
• Deliver advertisements, recommendations, or content relating to our Products or Services on our Platform or third-party platforms;
• Conduct customer surveys, research, analytics, or statistical analysis to improve our offerings;
• Administer promotions, campaigns, lucky draws, or initiatives;
• Operate loyalty, referral, or reward programmes (where applicable);
• Improve service quality and staff training, including monitoring or recording customer service interactions; and
• Notify you of any specific purposes relating to a particular Product or Service, as separately disclosed at the point of collection.

Collection Without Consent

In certain circumstances, we may collect, use, or disclose Personal Data without your consent, where permitted or required under applicable laws, including under the PDPA (e.g. for legal compliance, investigations, or emergency situations).

5. Accuracy and Completeness of Personal Data

You are responsible for ensuring that all Personal Data you provide to us is complete, accurate, true, and correct. Failure to provide accurate or complete Personal Data may result in our inability to:

• Process your order;
• Deliver Products;
• Provide Services; or
• Respond effectively to your requests.

We shall not be liable for any loss or issue arising from inaccurate, incomplete, or outdated Personal Data provided by you. We will implement reasonable administrative, technical, and physical safeguards to protect Personal Data in our possession from unauthorised access, use, disclosure, alteration, or loss. However, you acknowledge that no system can be completely secure and we shall not be liable for unauthorised acts beyond our reasonable control. We will retain Personal Data only for as long as reasonably necessary to fulfil the purposes for which it was collected, or as required by law. Thereafter, such Personal Data will be securely destroyed or anonymised.

6. Disclosure to Third Parties

We may disclose Personal Data to third parties on a need-to-know basis, including:

• Employees, consultants, temporary workers;
• Delivery and logistics providers;
• Payment processors;
• Business partners or vendors in connection with promotions, events, or services organised by us;
• Professional advisers and consultants;
• Agents, contractors, or service providers who provide operational services to us such as cloud storage, marketing optimization, IT, telecommunications, security, or other relevant services;
• Any other party whom you authorise us to disclose your Personal Data to.

We may also disclose your Personal Data (a) for other purposes reasonably related to the Purposes and where we have obtained and maintain related consent, the Additional Purposes; or (b) in circumstances where such disclosure does not require consent under the Applicable Laws. We will endeavour to minimize disclosure to the information necessary to perform the related Purpose or Additional Purpose.

7. Access to and Correction of Personal Data

You may access and update certain Personal Data directly through your user account, where such functionality is made available. For Personal Data that cannot be accessed or corrected through your account, you may submit a written request to us via our designated customer service channel or by contacting our Data Protection Officer (“DPO”) using the contact details set out below. We may require additional information from you to verify your identity before processing your request.

We will use reasonable efforts to respond to access or correction requests within thirty (30) days from receipt. Where we are unable to meet this timeframe, we will notify you of the expected response timeline. Note that certain requests may be refused or limited where permitted under applicable laws. We reserve the right to charge a reasonable administrative fee for processing access requests, to the extent permitted by law. Where Personal Data has been corrected, we will take reasonable steps to transmit the corrected data to organisations to which such Personal Data was disclosed within the preceding year, unless such transmission is not required for legal or business purposes or is otherwise exempt under applicable laws.

8. Withdrawal of Consent

You may withdraw your consent to our collection, use, or disclosure of your Personal Data at any time by submitting a written request to our DPO. Where applicable, you may also withdraw consent for marketing communications by using the unsubscribe or opt-out mechanisms provided in such communications.

Upon receipt of a withdrawal request, we will process it within a reasonable time. Please note that withdrawal of consent may affect our ability to provide certain Products, Services, benefits, or functionalities; and we may continue to retain and use Personal Data where required or permitted by law, including for legal, regulatory, audit, or dispute resolution purposes. Withdrawal of consent for marketing communications through one channel does not automatically apply to other communication channels unless expressly stated.

9. Transfer of Personal Data Outside Singapore

Where Personal Data is transferred outside Singapore, we will take reasonable steps to ensure that the recipient provides a standard of protection comparable to that under applicable data protection laws, in accordance with legal requirements.

10. Cookies and Analytics

We may use cookies and similar technologies to improve functionality, performance, and user experience on our Platform. You may disable cookies through your browser settings, although this may affect certain features or services. We may use third-party analytics services to understand how users interact with our Platform. Information collected by such services is subject to the privacy policies of the relevant third-party providers.

11. Third-Party Services

Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of such third parties. Your interaction with third-party services is governed by their respective policies.

12. Contact Information

If you have any questions, requests, or complaints regarding your Personal Data or this Privacy Policy, you may contact our Data Protection Officer at:

Email: Nicholas Edwards
Address: nicholas.edwards@confiidence.com

Please indicate clearly in the subject line that your correspondence relates to a data protection matter to facilitate timely handling.

13. Governing Law

This Privacy Policy and any matters arising from or in connection with it shall be governed by and construed in accordance with the laws of Singapore.

14. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal, regulatory, or operational requirements. The prevailing version published on our Platform shall apply. Your continued use of our Platform or Services after any update constitutes your acknowledgment of the revised Policy, subject always to your rights under applicable law.